To ensure best standards are continually maintained, all our procedures are methodically and constantly reviewed.We monitor cleaning standards, client satisfaction, health and safety, security procedures and training programs on an ongoing basis to ensure our quality control targets are always met. Our quality management team report to the board regularly on each of these key performance indicators.
Direct Cleaning Services are committed to the very highest levels of quality and customer care. These are achieved by employing top rate staff dedicated to maintaining best practice, along with the very best equipment and efficient monitoring systems. Our quality control systems have been specifically designed to and comply with ISO 9001 and OHSA18001. Our operatives carry out monthly checks to ensure compliance with agreed service levels and specifications.
Our policies and procedures conform fully to Health and Safety standards and our staff are trained to ensure total compliance with all requirements relevant to the contracts we undertake. In certain cases the acceptance of contracts depends on satisfactory risk assessments of client facilities. If need be, our contract managers develop specific project plans in consultation with clients where risks are high. Plans are reviewed and signed off by senior management and ongoing supervision ensures compliance with the required procedures throughout the duration of the contract.